On September 24, 2025, the National Database and Registration Authority (NADRA) launched new payment methods to make fee submission easier for citizens. This update allows people to pay for their approved applications through multiple options, including cash, digital wallets, debit/credit cards, and QR codes. The goal is to make the process easier, faster, and smarter for everyone.
These new methods apply to important services such as the Smart National Identity Card (NIC) and the Family Registration Certificate (FRC). With this step, NADRA is reducing long queues at registration centers and encouraging digital adoption across Pakistan. Citizens now have the freedom to choose the payment option that suits them best.
Overview of the Launch
The initiative was officially launched on September 24, 2025. With this change, NADRA has shifted from limited in-person payment methods to a wide network of modern digital solutions.
Key Highlights:
- Citizens can now choose from cash, mobile wallets, QR codes, debit cards, and credit cards.
- The new payment methods apply to NICs and FRCs.
- Users have access to assistance through the Pak ID mobile app, the NADRA helpline (1777), and the complaints portal.
- The goal is to reduce queues at registration centers and encourage digital transactions in line with Pakistan’s move toward a cashless economy.
Cash Payment Option
For individuals who prefer traditional methods, NADRA continues to support cash payments. Applicants can simply pay their fees at the respective NADRA Registration Center (NRC) after their request is approved.
Benefits of Cash Payments:
- Straightforward and easy to understand.
- No need for a bank account or digital wallet.
- Suitable for areas with limited internet access.
This option ensures that people in rural or underserved regions are not excluded from the system.
Digital Wallet Integrations
One of the most exciting features of the new system is the integration with popular mobile wallets. Citizens can now pay NADRA fees through:
- JazzCash
- Easypaisa
- e-Sahulat outlets
Why Digital Wallets Matter:
- Fast and contactless transactions.
- Payments can be made from anywhere, anytime.
- Popular among young users and those already using mobile banking.
- Supports NADRA’s cashless economy goals.
This step makes it much easier for people who rely on mobile wallets for day-to-day transactions to also handle their official payments digitally.
QR Code Payment Feature
NADRA has also introduced a QR code-based payment system. With this feature, applicants can simply scan the QR code provided by NADRA and pay through compatible apps.
Advantages of QR Code Payments:
- Quick and secure digital payments.
- Reduces chances of errors in manual entries.
- Ideal for smartphone users who prefer modern solutions.
By introducing QR codes, NADRA joins the ranks of modern organizations that are adapting to global digital payment standards.
Supported Applications
Currently, the new payment methods apply to two of NADRA’s most important services:
- Smart National Identity Card (NIC)
- Family Registration Certificate (FRC)
At e-Sahulat franchises, these services are now fully supported with digital wallet integrations. Citizens applying for these essential documents can choose the payment method that best suits their needs.
Debit and Credit Card Payments
To further enhance convenience, NADRA now accepts Visa and Mastercard debit/credit cards for online payments. Applicants can use these options through:
- The Pak ID mobile app
- The official NADRA online portal
This means citizens who prefer banking services can now pay securely without needing to visit a physical location.
Support and Assistance for Users
To ensure smooth adoption of the new payment system, NADRA has strengthened its customer support channels.
- Helpline: Citizens can dial 1777 for assistance with payments and applications.
- Complaints Portal: Users can file complaints via complaints.nadra.govt.pk.
- Pak ID App: The updated app offers both support and a direct way to make payments.
With these options, NADRA ensures that every citizen gets the help they need while adapting to the new methods.
Broader Context – Pakistan’s Digital Transformation
This update builds on NADRA’s earlier digital efforts. Since 2022, the organization has steadily expanded payment options, starting with partnerships with 1Link, JazzCash, and Easypaisa. Over time, these integrations have grown to cover most NADRA Registration Centers.
By 2025, the launch of multiple payment methods signals a strong move toward:
- Improving service accessibility
- Reducing queues at NRCs
- Encouraging cashless transactions
- Boosting financial inclusion across Pakistan
It also aligns with the government’s broader Digital Pakistan Vision, which seeks to modernize public services and expand financial technology usage nationwide.
Related Recent Developments
This launch follows a series of digital updates by NADRA in 2025:
- September 23, 2025: NADRA updated the Pak ID app to support online birth and death registrations, allowing citizens to complete vital record updates remotely.
- July 2025: NADRA streamlined online appointment booking and payments via the app, cutting down on long waits and unnecessary visits.
Together, these steps reflect NADRA’s commitment to innovation and continuous improvement of its services.
Benefits of the New Payment System
The new system is designed to benefit both citizens and the government.
For Citizens:
- Convenience: Multiple options to choose from (cash, wallets, cards, QR codes).
- Time-Saving: Avoids long queues at NRCs.
- Accessibility: Digital and cash options available nationwide.
- Flexibility: Payments can be made anytime, from anywhere.
For NADRA and Pakistan:
- Reduced burden on NRCs due to fewer cash-only transactions.
- Increased transparency in payment collection.
- Boost to financial inclusion by encouraging digital adoption.
- Progress toward a cashless economy.
Step-by-Step Guide to Making Payments
1. Paying via Cash at NRC
- Visit the nearest NADRA Registration Center.
- Submit your application fee in cash at the counter.
- Collect your receipt for confirmation.
2. Paying via Digital Wallet (JazzCash/Easypaisa/e-Sahulat)
- Open your mobile wallet app.
- Enter the NADRA payment details provided.
- Confirm the payment and keep the transaction receipt.
3. Paying via QR Code
- Open a QR-compatible banking or wallet app.
- Scan the QR code given by NADRA.
- Confirm payment instantly.
4. Paying via Debit/Credit Card
- Log in to the Pak ID app or NADRA’s official website.
- Select “Pay via Debit/Credit Card.”
- Enter your card details and confirm payment securely.
Frequently Asked Questions (FAQs)
Final Thoughts
The new NADRA payment methods bring ease and flexibility for people across Pakistan. Citizens can now pay fees without long waits, using both digital and traditional options. This step shows NADRA’s commitment to improving services with modern solutions. It will save time, reduce hassle, and make the overall process more user-friendly.
